Privacy Policy

Last updated: January 15, 2025

1. Information We Collect

1.1 Personal Information You Provide

When you use ServiceHub, we may collect:

• Account Information: Name, email address, phone number, postal address
• Payment Information: Billing address, payment card details (processed securely via Stripe)
• Service Requests: Details about the services you need, including location, preferences, and timing
• Communications: Messages, reviews, and feedback you provide
• Professional Information: For service providers - credentials, insurance, qualifications, work history

1.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, clicks, search queries, referral sources
• Location Data: Approximate location based on IP address or precise location (with your permission)
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies (see Cookie Policy below)

2. How We Use Your Information

We use your information to:

• Provide Services: Match you with service providers, process bookings, facilitate communication
• Process Payments: Handle transactions securely through our payment processor (Stripe)
• Improve Our Platform: Analyze usage patterns, optimize features, fix bugs
• Communications: Send booking confirmations, service updates, customer support, newsletters (with consent)
• Safety and Security: Verify identities, prevent fraud, enforce terms of service
• Legal Compliance: Comply with legal obligations, respond to legal requests
• Marketing: Send promotional offers (you can opt-out anytime)

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract: Processing necessary to perform our contract with you (booking services)
• Legitimate Interests: Improving our services, fraud prevention, marketing to existing customers
• Consent: Marketing communications to new contacts, non-essential cookies
• Legal Obligation: Compliance with tax, accounting, and legal requirements

4. Sharing Your Information

We share your information with:

4.1 Service Providers

• When you book a service, we share your name, contact details, and service requirements with matched professionals
• Payment processing (Stripe) - they have their own privacy policies
• Analytics providers (Google Analytics)
• Email service providers (for transactional and marketing emails)
• Cloud hosting providers

4.2 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Portability: Receive your data in a machine-readable format
• Object: Object to processing based on legitimate interests or direct marketing
• Withdraw Consent: Withdraw consent at any time (doesn't affect prior processing)
• Complain: Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, contact us at privacy@servicehub.world

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security audits and penetration testing
• Access controls and authentication
• Staff training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations:

• Account Data: Until you close your account, then 6 months
• Transaction Records: 7 years (UK tax requirements)
• Marketing Data: Until you unsubscribe or request deletion
• Legal Claims: Until the limitation period expires

8. Cookies and Tracking Technologies

We use cookies to enhance your experience:

8.1 Essential Cookies

Required for the website to function (session management, security)

8.2 Analytics Cookies

Google Analytics - helps us understand how you use our site (requires consent)

8.3 Marketing Cookies

Track conversions and retargeting (requires consent)

You can control cookies through our cookie banner or your browser settings. Disabling cookies may affect functionality.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, payment processors). We are not responsible for their privacy practices. Please review their privacy policies.

10. Children's Privacy

ServiceHub is not intended for children under 18. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

11. International Transfers

Your data may be transferred to and stored on servers outside the UK/EEA. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the UK government
• UK GDPR-compliant data transfer mechanisms

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or website notice. Continued use after changes constitutes acceptance.

13. Contact Us